Are you ready to outsource fulfillment?

If you are spending more than 4 hours per week handling order fulfillment, you are likely spending too much time on non-revenue producing tasks and should reconsider where you focus your energies. How many leads or sales could you generate if you focused those 4+hours in another area?

Each order has a different shipping profile respective of zip code, destination type, dimensions and weight. Each shipping option has differing value propositions. You should be reviewing every shipping option for each order and making a value decision. The majority of our clients have been able to fund the outsourcing of their fulfillment to us through the savings in shipping costs that this simple step can realize.

Do you have a contract(s) with any carriers such as UPS, FedEx or DHL?
Yes No

Shipping companies give contractual discounts primarily on the basis of the volume of cargo that you can tender with them for a given period (month, week, etc). We take the monthly volume of all of our clients and pool them to negotiate extensive discounts from Fedex, UPS etc. We pass these discounts directly to our clients. Many of our clients have been able to fund the outsourcing of their fulfillment to us through the shipping savings.

Do you currently store your product at your home, storage unit or mini-warehouse?
Yes No

Most shipping companies have residential charges built into their rates for clients that are shipping from home. This could be over $3 per shipment. Storing commercial merchandise at home also has insurance implications with your home owners insurance. The rental rates on a storage unit are generally the highest monthly rental rates you can find in the market. Shipping costs to these facilities are also quite high due to the need for a lift-gate truck (if receiving pallets).

Returns handling is a growing part of an e-commerce retailer's operations for a number of reasons. The added cost and complexity of returns needs to be managed and controlled to ensure that profit margins are protected.

Do you periodically review your order history to identify opportunities for savings or sales growth?
Yes No

With our internet based warehouse management system, our clients are able to review the costs of each order broken down by handling, packaging, shipping - even special requests. This report allows our clients to identify the most profitable orders quickly and aids their marketing decisions and efforts.

Does your order handling process include any manual data entry tasks?
Yes No

Manual data entry is one of the leading causes of errors in an order processing operation. Steps should be taken to remove all possible instances of manual data entry from the process.

Do you regularly review your inventory for slow moving or obsolete products?
Yes No

Inventory is your company's cash in the form of your products. With our internet based warehouse management system our clients are able to monitor product demand and identify those products that should be liquidated either through a sales offer or other promotion.

Could your current operation handle a significant increase in orders?
Yes No

The goal of most businesses is to serve as many clients as possible, as fast as possible, at the lowest possible cost. With a significant increase in orders you should be prepared to take advantage of the scale that this brings and not fear that your performance in serving your customers will diminish.

One of the leading causes of calls or requests for information from an e-retailer client involves the question - 'Where is my Order?'. The simple inclusion of a tracking number for every order alleviates this stress. Sweetwater Logistics provides tracking numbers for all shipments processed.

Are you pursuing a sales strategy that includes large national retailers and are you EDI compliant?
Yes No

One of the first questions that large national retailers ask to evaluate potential vendors is "Are you EDI compliant"? We urge all of our clients to respond, "Yes, I am".

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