FAQs

Sweetwater Logistics is a niche logistics firm focused on providing small to medium size companies an edge in terms of their supply chain and logistics operations. As such, our fulfillment service expertise ranges from direct to consumer of small order size high frequency volumes to B2B of low frequency high volume shipments.

Sweetwater Logistics is headquartered in Charlotte, North Carolina. We chose this location because we can ship product to 80% of the contiguous US population within 2 days.

This will be determined by where your product is sourced from, where your customers are, what the chosen means of transport are for each transfer and what level of 'contact' you want to have with your product. Sweetwater Logistics is first and foremost a logistics partner, not a warehouse or facility owner that needs to drive your product through our facility.

This depends upon the product. Our goal is 99.8% of orders received before 3:30 pm depart the facility the same day. To date, we have not missed this goal.

Yes, we guarantee that all orders received prior to 3pm eastern will be packaged for shipment on the same day.

Your main contact will be our President, Steve Thomson, located in our headquarters in Charlotte, NC.

We will work with you to design the supply chain and logistics solutions that best fit your needs. The fees generally cover the handling in, storage, picking of orders, processing the shipping arrangements and an administration fee. Our intention is to convert as much of your current fixed costs to variable costs. For further info, our fulfillment menu rates can be found here.

We do not require that our customers contract with us for a specified amount of time. Instead, we prefer to ensure that our relationship is fruitful and lengthy, not due to a clause in an agreement, but due to your satisfaction and continued receipt of value from our services.

We recommend that you use the shipping company or common carrier that best satisfies your own requirements on the basis of rate, transit time, amenities, tracking capability, interface ability etc. Sweetwater Logistics has developed a tool that evaluates every order shipment at time of shipping based on the weight, dimensions, destination etc. and selects the best shipping method available relative to cost and transit time. It is not our intention to profit from the final decision that you make, rather we want to aid you in choosing the best carrier for your needs.

Our standard payment terms are net 10 days.