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Sweetwater Logistics: Quality Policy

Sweetwater Logistics has developed and implemented a quality management system (QMS) which uses ISO 9001:2015 as a framework that allows our organization to document and improve our practices in order to better satisfy the needs and expectations of our customers, vendors and employees.  The following is our Quality Policy.

Sweetwater Logistics: Quality Policy

In order to provide Entrepreneurs scalability, Sweetwater Logistics will process all orders accurately, timely and as requested.  By fulfilling all necessary customer requirements, along with continually improving our processes and productivity we can continue to grow profitably allowing us to serve more Entrepreneurs.

Sweetwater Logistics Core Values are: Integrity, Reliability, Operational Elegance and Pride of Work.

Sweetwater Logistics’ Three Pillars of Successful Fulfilment Outsourcing are:

  • Respect; We understand and respect the role that we play in ensuring your customer has a delightful and joyful experience when receiving their purchase. We are humble enough to realize that our growth and success occurs one perfectly executed order at a time, every time.
  • Integration; Sweetwater Logistics has invested heavily in technology infrastructure to allow for seamless integration of our world-class warehouse management system and your internal systems and various sales channels and platforms.
  • Transparency in Communication; Sweetwater Logistics is a very flat structured organization. There is only one point of contact for your daily operational needs. You also will have a single contact for strategic and planning discussions. All employees are empowered to make an immediate decision and to take action to satisfy your needs.

To implement this policy, Sweetwater Logistics has established a Quality Management System (QMS) which is in line with the requirements of the ISO 9001:2015 Standard. The QMS aims to:

  • Meet the requirements of interested parties and our social, environmental, charitable, regulatory, and legislative responsibilities;
  • Provide the necessary resources and ensure that responsibilities and authorities are determined and communicated throughout the organization;
  • Establish business and quality objectives, which are reviewed periodically through the management review process;
  • Ensure that the QMS remains effective in achieving business and quality objectives, conforming to the requirements of the ISO 9001:2015 Standard;
  • Seek structured feedback from clients and carry out actions in accordance with stated methods and client requirements; and
  • Assess opportunities for continual improvement.
  • Maintain a list of potential risks to the organization that include mitigated plans that are reviewed quarterly.

Sweetwater Logistics has implemented an Internal Audit Program to ensure that the ongoing suitability and conformity of the QMS is assured. The QMS has the full support of the President of Sweetwater Logistics, its management, and staff. This document and the QMS Manual remain available in the Sweetwater Logistics document system for reference.
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